Return Policy

At Fantasy Home Supply, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. We've designed our return policy to be simple, transparent, and hassle-free, exclusively for customers in Tanzania.

1. Eligibility for Returns

• You may return a product if it meets the following conditions:

• The item is damaged, defective, or not as described.

• The product is unused, unopened, and in its original packaging.

• The return request is made within 7 days of receiving the product.

2. Non-Eligible Items for Returns

• Certain items are not eligible for return due to hygiene and safety reasons, including but not limited to:

• Personal care products

• Consumables

• Items marked as non-returnable

3. Return Process

  • To initiate a return, please follow these steps:

        1. Contact our customer support team within 7 days of receiving the product, providing your order details and reason                 for the return.

        2. Our team will assess your request and provide you with return instructions.

        3. Pack the item securely in its original packaging, including any accessories or documentation that came with it.

        4. Ship the item back to our designated return address.

4. Refund or Replacement

    • Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. Based on your preference and         product availability, we offer the following options:

    • Refund: We will issue a refund to your original payment method within 7-1 business days.

    • Replacement: If the product is available, we will ship a replacement to you at no additional cost.

5. Return Shipping

    • If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs. In         other cases, the customer is responsible for the return shipping fees.

6. Contact Us

    • If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate         to contact our customer support team. We're here to help you.

Note: This return policy is applicable only to purchases made through our e-commerce store operating in Tanzania. For purchases made through other channels or in other regions, different policies may apply.

Disclaimer: Fantasy home supply reserves the right to modify or update this return policy at any time without prior notice. Any changes will be reflected on our website.